SAR (Service Adjustment Request) Coordinator / Location: Pella, IA
September 19, 2018
The SAR Coordinator is to receive all Service Adjustment Request, find solutions in the best interests of the company while maintaining good relationships with the customer. The SARC will manage Return Goods Authorization’s (RGA’s). The SARC is required to coordinate with inventory control management regarding inventory adjustments. The SARC will work with accounts receivable regarding debits and credits and accounts payable regarding associated invoices that need to be paid. The SARC coordinates regularly with shipping and receiving regarding resolution of shipping errors and coordination of products to be returned to PPI. The SARC works with Field Application Engineering regarding resolution of application associated issues, technical assistance, prints, part numbers, etc. The SARC partners with Quality Control regarding associated issues requiring corrective action, preventive action, or a combination of the two.
Excellent communication skills are required. Must have the ability to work with upset customers and make them feel like they are important and address their request in the most professional manner possible.
Possess strong systems knowledge and/or the ability to learn all systems related to the successful execution of these responsibilities to include a firm understanding of shipping and receiving capabilities and logistics.
Possess strong product knowledge and a complete understanding of the sale of a PPI product from design, to quote, to order, to manufacturing and to shipping.
Must have the capability to process customer quotations for PPI products as well as the ability to process orders / replacement orders.
Required to process service adjustment requests (SAR’s) to include coordinating / working closely with the following departments: Inventory Control, Accounts Receivable, Accounts Payable, Shipping and Receiving, Field Applications Engineering and Quality Control.
Knowledge of the debit/credit system.
Possess good negotiating skills, specifically to be used to resolve customer issues in a manner sufficient to meet customer expectations. This requires independent thinking and making good judgement calls.
Continually participate in additional training related to the job.
Process RGA’s from start (creation) to finish (close out) following established RGA procedures.
Perform extra assignments in other areas and related task assignments in the work area.
Regular, consistent attendance.
Education and/or Experience
Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.